SHOP POLICIES

Orders
NOTE: Currently taking PRE-ORDERS ONLY as this is a small business and shirts will be printed in batches. You will be notified when the order has been processed. Please allow additional time for shipping (see Shop Policies page for information about shipping rates and times).
At this time online ordering is only available to Canadian residents. For any international order requests please email info@stylesteem.ca with the subject line “International Order.”
Please note that we cannot allow cancellations for any online orders. Once your order is placed it will be completed/fulfilled.
Customer Service
All customer service inquiries are handled via email as we do not have a direct customer service line. Please email inquiries to info@stylesteem.ca and allow up to 48 hours to receive a response (Monday – Friday 9 am – 4 pm MST – no responses on Saturdays, Sundays or Holidays).
Size Charts
Shipping
*Due to COVID-19 we are not able to guarantee any shipping times.
We use Canada Post as our service provider, please see their website for more information regarding shipping times/delays.
Canadian Residents:
Calgary, AB – $10 CAD (Standard Shipping)
All other Canadian Cities/Provinces – $15 CAD (Standard Shipping)
International Shipping – Rates vary depending on location. Please contact info@stylesteem.ca for information on rates for your specific location. Please note, international customers are responsible for any additional taxes, duties, customs charges or carrier fees that they may be required to pay prior to delivery/release of their orders/goods/products within their country.
Expedited Shipping – If you require expedited shipping please contact info@stylesteem.ca for information on rates for your specific location.
Please note: shipping costs are non-refundable (please see Exchanges/Refunds section for additional information) and we are not liable for goods damaged or lost in transit.
EXCHANGES/REFUNDS
At stylEsteem™ we want you to love the product(s) you purchase, however, since at this time we are a small business, we can only offer exchanges on products within 15 days of your product being shipped to you. We cannot offer refunds at this time. Exchanges/Refunds cannot be provided on any of our Services or Gift Certificates.
For all product exchanges please contact info@stylesteem.ca to receive additional information on next steps.
To be eligible for an exchange, item(s) must be unused and in the same condition that you received them. All items are carefully inspected prior to shipping to ensure no damages or issues are present. Any item(s) not in its original condition or damaged for reasons not due to our error is not eligible for an exchange.
You will be responsible for your own shipping costs when exchanging your item; this includes costs to send the item back to us and costs for shipping you the new item. Shipping costs are non-refundable. You may want to consider using a trackable shipping service as we are not liable for goods damaged or lost in transit.